Return & Refund Policy
1. Eligible Return Conditions
We support 30-day hassle-free returns and exchanges for 3C products. The returned goods must meet the following conditions: the product is unused, no scratch, no wear and tear; original packaging, accessories, manuals and certificates are complete; no man-made damage, modification, disassembly or water damage. Defective products caused by non-human factors can enjoy free return, exchange and after-sales maintenance services within the warranty period.
2. Ineligible Situations
The following situations do not support free return and refund: products exceeding the return period; artificial damage, falling, water ingress, disassembly and modification; missing original packaging, accessories or labels; normal wear and tear of daily use; problems caused by improper use, installation and matching by customers; special customized products.
3. Refund Process
1. Contact our customer service to apply for return and obtain the official return address and return instructions;
2. Pack the product completely and send it back with valid logistics information;
3. After we receive and inspect the returned goods, we will process the refund within 3–5 working days;
4. The refund will be returned to your original payment account, and the arrival time depends on the payment platform’s processing rules.
4. Return Shipping Fee
If the return is caused by product quality problems, wrong delivery or our mistakes, we will bear the return shipping fee. If the return is due to personal reasons (inappropriate size, dislike, wrong purchase, etc.), the buyer shall bear the return shipping fee. We do not support cash on delivery for returned packages.
5. Partial Refund & Rejection Right
For returned products with missing accessories or slight damage, we will deduct the corresponding cost for partial refund. We reserve the right to reject returns that do not comply with the return policy.