FAQ
1. How to confirm my order after payment?
After successful payment, the system will automatically generate an order number, and you can check the order details, payment status and delivery progress in the store account background. Meanwhile, we will send an order confirmation email to your registered mailbox.
2. How long will it take to receive the goods after shipment?
Standard shipping takes 7–15 working days, and expedited shipping takes 3–7 working days. The specific arrival time is affected by logistics and customs clearance, and you can track the logistics status in real time through the tracking number.
3. What should I do if the product is damaged or defective after receiving?
Please take unboxing videos and product defect photos within 48 hours of signing for the package, contact our customer service, and we will provide free replacement, refund or after-sales maintenance services for you.
4. Can I return the product if I don’t like it after purchase?
We support 30-day no-reason returns for unused, intact products with complete packaging and accessories. You only need to bear the return shipping fee for personal reasons return.
5. Do 3C products have warranty service?
All our 3C digital products enjoy official after-sales warranty service. For non-human quality problems within the warranty period, we provide free maintenance, replacement and other after-sales services.
6. How to modify the shipping address after placing an order?
You can contact customer service to modify the address before the order is shipped. Once the order is delivered, the address cannot be modified, please confirm the shipping information carefully before payment.